Restaurant Operations Manager – District of Columbia

Start building a career of wins with ESPN Zone®!It’s the perfect game plan for professional management growth with a sports-themed dining and entertainment center. We are currently seeking a highly-motivated hospitalitymanagement professional to assist with the development and execution of the everyday operation.
This position will be responsible for the management of the restaurant on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security.The floor manager must have the ability to effectively interact, communicate and manage staff and guests. The floor manager must be the leader of the shift and create an environment that encourages ownership and accountability.Maintain Disney quality and ethical standards set by the Walt Disney Company.

REPORTING RELATIONSHIPS:

Reports To: Senior Restaurant Manager

Direct Reports: Restaurant Staff



RESPONSIBILITES:

Financial/Operations:

· Accountable to maximize daily sales and effectively manage costs, labor and cash control

· Manage daily restaurant operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, quality product, etc.

· Maintain safety and sanitation standards

· Maintain opening, running and closing duties for department

· Manage organization and cleanliness of departmental areas



Guest Service:

· Responsible for a quality guest experience.

· Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.

· Ability to empower staff to deliver the SCORE standard of service

· Ensure the highest level of quality product and service.



Human Resources:

· Manages staff training and employee relations

· Assures that staff morale is maintained at a high level

· Responsible for the development of restaurant staff

· Responsible to provide direct and honest feedback to staff regarding individual performance

· Takes an active part in the recruitment and retention of staff



Departmental Responsibilities:

Server Department Manager:

· Maintain floorplans for various staffing levels.

· Manage on-going TIPS training, along with Training Manager.

Host Department Manager:

· Manage and maintain inventory of pagers, menus and viewmasters.

· Ensure proper condition and replacement of high chairs & boosters

Busser Department Manager:

· Maintain employee break room standards and organization.

· Maintain inventory of padded dining table covers.

· Manage trash-raking system, if applicable.

Bar Department Manager:

· Manage liquor inventory and ordering procedures.

· Manage liquor cost within budget.

· Ensure bar staff follow pour testing procedures.

· Manage on-going TIPS training, along with Training Manager.



REQUIRED QUALIFICATIONS:

· Two years of restaurant management in high volume environment

· Proven leadership and team skills; ability to motivate and manage all levels of staff

· Developed full-service restaurant background

· Working knowledge of cost controls

· Strong staff training and development background

· Strong written, verbal and organizational skills



DESIRED QUALIFICATIONS:
Interest and/or knowledge of sports and ESPN



Apply Here